1. Introduction
ADP Home, operated by Adp Home Solutions Inc., values the privacy of our website visitors and customers of our residential home services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.adphome.lol or engage our plumbing, electrical, HVAC, renovation, roofing, or emergency repair services. This website and the service platform it represents were developed and are operated by Adp Home Solutions Inc., which serves as the data controller for personal information collected through this site. Please read this policy carefully.
2. Information We Collect
Contact Information. When you request an estimate, book a service, or communicate with us via phone, email, or our website, we collect your full name, email address, phone number, property address, and details about the home services you require. This information is necessary for us to provide accurate estimates, schedule service appointments, and communicate with you about your project.
Property Information. To prepare accurate estimates and perform home services, we may collect information about your property including its age, size, construction type, existing systems and fixtures, access conditions, and photographs of areas requiring service. This information is essential for proper scoping and execution of residential repair and renovation work.
Billing and Payment Information. For customers who engage our services, we collect billing information including your name, billing address, invoicing preferences, and payment details. Payment transactions are processed through secure third-party processors, and we do not store complete credit card or banking account numbers on our systems.
Technical Information. When you browse our website, we automatically collect technical data including IP address, browser type, operating system, referring URLs, page access times, and browsing behavior through cookies and similar technologies as described in Section 5.
3. How We Use Your Information
- To respond to inquiries and provide free estimates for home services.
- To schedule and dispatch service technicians to your property.
- To perform plumbing, electrical, HVAC, renovation, roofing, and emergency repair services.
- To communicate with you regarding appointment schedules, service updates, and follow-up care.
- To process payments, issue invoices, and manage accounts receivable.
- To maintain customer service records, warranty documentation, and job history for quality assurance.
- To comply with regulatory requirements including ESA permits, TSSA certifications, and WSIB reporting.
- To improve our website functionality and user experience based on aggregated analytics.
- To detect and prevent fraud, unauthorized access, or security breaches.
- To comply with applicable laws, regulations, and legal processes.
4. Data Sharing and Disclosure
Service Providers. We may share information with technology service providers including scheduling software, customer relationship management platforms, email communication services, and payment processors. All providers are contractually required to implement appropriate security measures. We do not sell personal information to third parties.
Regulatory Authorities. We may disclose information to the Electrical Safety Authority, Technical Standards and Safety Authority, Workplace Safety and Insurance Board, municipal building departments, and other regulatory bodies as required by applicable laws and regulations.
Subcontractors. In limited circumstances where specialized work is required, we may share project information with trusted subcontractors who are bound by confidentiality agreements and meet our quality and insurance standards.
5. Cookies and Tracking Technologies
Our website uses essential cookies for basic functionality including navigation and form submission. Analytics cookies collect anonymized information about how visitors use our website to help us improve performance and content. Functional cookies enable enhanced features and personalization. You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
6. Data Security
We implement appropriate security measures including SSL encryption for data transmission, firewall protection and intrusion detection, role-based access controls, regular security assessments, encrypted data storage on secure servers, employee training on data protection, and incident response procedures. While no method of electronic storage is completely secure, we will notify affected individuals of any data breach as required by applicable law.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy unless a longer period is required by law. Contact inquiries and estimate requests are retained for two years. Customer service records, job documentation, and warranty information are retained for seven years following the completion of work to comply with legal and insurance requirements. When information is no longer required, it is securely deleted or anonymized.
8. Your Rights and Choices
Subject to applicable law, you may have the right to: access your personal information, request correction of inaccurate information, request deletion where no longer necessary, restrict processing in certain circumstances, receive your information in a portable format, and object to processing for direct marketing. To exercise these rights, contact us using the information in Section 13. We may need to verify your identity before processing requests.
9. Childrens Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites not owned or controlled by Adp Home Solutions Inc. We are not responsible for their privacy practices or content. This Privacy Policy applies solely to information collected through our website and in connection with our home services.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Material changes will be communicated by updating the date at the top of this policy. Continued use of our website after changes constitutes acceptance of the updated terms.
12. Governing Law
This Privacy Policy shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the jurisdiction of the courts in Toronto, Ontario. This policy complies with PIPEDA and applicable provincial privacy legislation.
13. Contact Us
Adp Home Solutions Inc.
34 Prince Philip Boulevard
Ayr, ON N0B 1E0
Canada
Email: peimin@adphome.lol
Phone: +1 (580) 982-1494
This website and the service platform it represents were developed and are operated by Adp Home Solutions Inc., operating as ADP Home. Privacy inquiries will be acknowledged within five business days and resolved within 30 days. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.